Service Objective : To install and configure database software to suit the client's environment and requirements.
Activities involve :
1. Installing the database software on the client's desired platform (e.g., Linux, Windows).
2. Configuring the database instance, including setting up the initial parameters such as memory, buffer pools, connection limits, etc.
3. Setting up database monitoring tool to oversee database health and performance.
Service Objective : To secure databases from unauthorized access and ensure compliance with security standards.
Activities involve :
1. Implementing the database software security features such as Authentication Plugins and Data Masking.
2. Using the database software firewall feature to block malicious queries.
3. Defining role-based access controls (RBAC) and strong password policies.
4. Enabling encryption for data at rest and in transit using the database software encryption tool.
Service Objective : To ensure optimal performance of the database.
Activities involve :
1. Using database monitoring tool for real-time insights into database performance.
2. Performing query optimization through tools like database query analyzer.
3. Adjusting server parameters (e.g., database engine settings, buffer pool size, thread concurrency) based on workload and usage.
4. Setting up indexes, sharding, and partitioning where necessary.
Service Objective : To set up and manage high availability solutions to minimize downtime.
Activities involve :
1. Configuring database group replication for high availability and automatic failover.
2. Setting up database cluster for seamless high availability and load balancing.
3. Implementing database replication (Master-Slave or Master-Master) to distribute database loads and provide failover options.
4. Monitoring replication performance and resolve conflicts.
Service Objective : To perform regular backups and disaster recovery strategies to protect data.
Activities involve :
1. Using database backup tool for hot backups and point-in-time recovery.
2. Implementing automated scheduled backups.
3. Testing recovery processes to ensure they meet Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).
Service Objective : To quickly diagnose and resolve database issues to minimize downtime.
Activities involve :
1. Using database monitoring tool for proactive alerting and diagnostics.
2. Reviewing slow query logs, error logs, and status reports to identify bottlenecks.
3. Applying patches and updates from database principal enterprise support.
4. Performing root-cause analysis to ensure the issue doesn’t recur.
Service Objective : To conduct regular health checks to ensure databases are operating efficiently.
Activities involve:
1. Performing periodic assessments using database monitoring tool for CPU, memory, I/O usage, and query performance.
2. Reviewing schema designs, indexing strategies, and resource utilization.
3. Generating and acting on health reports to maintain optimal performance.
Service Objective : To keep the database up-to-date with the latest patches and versions.
Activities involve :
1. Scheduling and testing updates in a staging environment before deploying them to production.
2. Using database principal enterprise support to stay informed about critical patches and updates.
3. Performing version upgrades with minimal downtime using rolling upgrade strategies or database replication.
Service Objective : To migrate data from legacy systems or other database platforms to intended database software.
Activities involve :
1. Using database workbench or enterprise database data migration tool for schema and data transfer.
2. Validating data migration by comparing pre- and post-migration data integrity.
3. Planning migrations during low-traffic periods to minimize impact on production environments.
Service Objective : To ensure that there’s a tested disaster recovery plan in place.
Activities involve :
1. Developing a disaster recovery (DR) strategy that includes regular backups and offsite storage.
2. Testing recovery procedures to ensure they are effective in meeting business continuity requirements.
3. Setting up geographically distributed replication or clustering for failover in case of a disaster.
Service Objective : To ensure auditing for regulatory compliance (e.g., PDPA, GDPR, HIPAA).
Activities involve :
1. Using database audit tool to track and log database activities.
2. Defining and implementing audit policies to monitor privileged users, data access, and SQL queries.
3. Generating audit reports to ensure compliance with relevant regulations.
Service Objective : To provide ongoing support and training to ensure that the client's team can manage the database efficiently.
Activities involve :
1. Offering on-demand support through database principal enterprise support with 24/7 access to principal's experts.
2. Conducting internal training sessions on database best practices, security, and optimization.
3. Providing documentation and best practices for the development team to follow.
Service Objective : To plan and implement database scaling as demand grows.
Activities involve :
1. Analyzing the current and projected database workload.
2. Using horizontal or vertical scaling depending on the needs (e.g., adding more servers or improving the current hardware).